FAQ - Frequently Asked Questions

Frequently Asked Questions

Shipping and Delivery

How long does shipping take?

Shipping times may vary depending on the number of items ordered and product availability. Delivery generally takes between 4 and 15 business days from order processing.

What are the shipping costs?

Shipping costs are calculated at checkout based on the destination and weight of the package.

Returns and Exchanges

Can I return a product?

There is no right of return for purchased items. For any information or clarification, please contact us by email at info@popiko.com

Products

Are your products handmade?

Yes, all our products are handcrafted in Italy with high-quality, certified materials.

How can I care for ceramic products?

We recommend wiping gently with a soft cloth. Avoid impacts and drops.

Is it possible to customize the colors of the products?

Yes, we offer customizable colors for our ceramics with a minimum order of 30 items. Contact us to discuss available color options and lead times.

Orders and Payments

What payment methods do you accept?

We accept credit cards, debit cards, and other secure payment methods through Shopify Payments.

Can I change or cancel my order?

Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to help you.

Wholesale

Is it possible to buy in bulk for resellers?

Yes, we offer a dedicated reseller program with special terms. For more information on wholesale, please contact us directly.